Privacy Policy

Version Date: November 29, 2021

Thanks for choosing Chilliapps. Your privacy and your End Users’ rights are of the utmost importance to us.

This Privacy Policy describes who we are, how we collect and use information about you in your use of our services, and how you can exercise your privacy rights with respect to safeguarding your own privacy and the privacy of your customers or end-users.

The use of information processed through our Service shall be limited to performing the tasks that you configure on this Platform.

This Policy must be read in conjunction with our Terms and Conditions of Use.



1. Who are we?

Chilliapps is a Cloud-based platform that offers services to create marketing automation through the URL www.chilliapps.com and all chilliapps.com subdomains

Our Service allows our customers to create, send and manage email and SMS campaigns, grow subscribers lists, and other services in connection with which you can enhance your website.

2. How do we collect your data?

We collect information about you when you fill in a sign-up or contact form on our website, send us an email, contact our customer service team, integrate the Service with another website or a third-party platform, or communicate with us in any other way.

We may also receive information when you visit our website or read our marketing email, we automatically collect data by placing cookies, web beacons, and trusted tracking technologies on your browser for purposes such as saving your login session between visits, tracking your use of the website, and for audience measurement purposes.

3. What information do we collect.

We collect personal data and non-personal data from you depending on the interaction and the Services you use on our Platform.

When you create an account on our Platform, contact our customer support service, or communicate with us in any other way, you are voluntarily providing personal data that lets us know who you are. That information may include your name, email address, company name, URL, location, postal address, phone number, and payment information (it may include your credit card numbers and associated identifiers, and billing address).

We also collect automatically non-personally identifiable information which generally comes from your use of the Services. It may include your IP address, browser type, operating system, and other information about your system and connection for purposes such as saving your login session between visits, remembering your account preferences, tracking your use of the website, and for audience measurement purposes that allow us to improve our Services.

Chilliapps does not send messages to solicit or collect, and you should not provide any sensitive personal data, such as Government identifiers, complete credit card or complete personal bank card numbers, information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive information.

4. How do we use your data?

The information you provide to us, and the one collected automatically during the function of our Services shall be limited to performing the Services offered through our Platform. Accordingly, your information will be used to:

  • Create and maintain your platform account, and control access to it.
  • Provide, operate, optimize, and maintain the Services.
  • Deal with customer inquiries and support requests, or similar communications.
  • Provide statistics about the operation and use of the Services.
  • Process and complete transactions.
  • Send technical alerts, reports, updates, security notifications, and other service-related communications.
  • Help detect, prevent, or investigate security incidents, unauthorized access and other abuse and/or misuse of our Services, fraud, and other wrongful behavior.

We will not sell, share, transfer, or use the information we collect from users or receive from our customers or other third parties regarding users other than as stated in this Policy.

5. Storage and processing of information

We use strict security procedures to keep information safe in compliance with standard security requirements and use only providers that are in compliance with security and privacy requirements, including GDRP Requirements.

Below we include the list of our Providers along with the links where they express their Privacy Policy and/or compliance with international data protection regulations.

Amazon web services (https://aws.amazon.com/es/compliance/gdpr-center)

Stitch data (https://www.stitchdata.com/platform/security)

Heroku (https://devcenter.heroku.com/articles/security-privacy-compliance)

Mailgun (https://www.mailgun.com/privacy-policy)

Sendgrid (https://sendgrid.com/policies/privacy/services-privacy-policy)

Twilio (https://www.twilio.com/legal/privacy)

Cloudflare (https://www.cloudflare.com/privacypolicy)

Scoutapm (https://scoutapm.com/privacy)

6. For how long do we retain your personal data?

While you use our Services, we will retain the information that is collected in order to grant our Services.

If you remove our Services or cancel your account, we will delete any sensitive data you provide to our Platform when using our Services. But note that: (1) it may be stored for some time on our servers and storage backup (2) we may withhold this information if necessary to comply with our legal obligations, resolve disputes or exercise our agreements.

7. Cookies and Tracking

When you use our Services, we may collect and store information automatically about your device and your use of the Services via cookies, web beacons, and other similar technologies that help us provide effective and safe Services.

A cookie is a string of small text files transmitted and stored in the browser directory of your computer or mobile device for a certain period of time to send it back to the web server each time you reconnect to our Platform. Cookies help with things like registering the language spoken by users and other preferences necessary to provide the requested Services, or remembering the User’s login details.

A web beacon (also known as "single-pixel" or "clear" GIFs) includes electronic images embedded in the website or in communications sent through the Services which are invisible to users.

Some cookies are essential to the operation of our Services and ensure the best possible and secure experience. We use those cookies for different purposes that include login authentication, protecting user data from unauthorized access, preventing and detecting fraud, measuring the performance of tasks you configure on our Platform, providing analytics information, or maintaining the website and Services working correctly, like showing you the right information and language.

A cookie does not collect or keep your name or other personally identifying information; however, it becomes personal information if we combine it with other personally identifiable information to give us a better understanding of your preferences so that we can provide a more secure experience when using our Services.

There are two main types of cookies that can be used when you use our Services:

First-party cookies: these cookies are placed and read by Chilliapps directly when you use our Services.

Third-party cookies: these cookies are not set by Chilliapps, but by other companies, like Google for the website analytics or Cloudfare for security purposes.

Most browsers provide functionality that lets you review and delete cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You may also be able to refuse certain web beacons by adjusting the settings on your browser or email software.

If you choose to disable cookies, some features of our website or Services may not operate as intended.

8. Security

The security and privacy of your personal information and any data provided is very important to us.

We follow industry-standard security measures to prevent unauthorized access, as well as protect the personal information submitted to us, prevent loss, disclosure, misuse, and alteration of any information under our control, both during transmission and once it is received.

In consideration of the foregoing, we will take all reasonable and appropriate steps to safeguard and preserve all the data handled.

Our infrastructure is located in top-tier data centers and is routinely scanned for vulnerabilities to apply security standards. Our employees sign non-disclosure agreements at the time of hire and are constantly trained to safeguard any data provided by customers when requiring support from our team.

9. Changes

The information provided in this policy may change at any time and from time to time to address new issues or changes. Said modification or update being effective upon its posting on the Website.

If we make significant changes, we may notify you by email or with a banner on the website prior to the change becoming effective. If you object to the changes, email us at [email protected] to delete your information from our records.

It is your responsibility to include Terms of Service and Privacy Policies related to the use of this Platform.

If you have any questions or concerns regarding the use of your personal information through our Services, please contact us by sending an email to [email protected]

Packages may be delivered to us to our postal address: 5256 S. Mission Road, Suite 703-5034, Bonsall, CA 92003.